I have purchased many refurbished electronic devices over the years and generally have been pleased....... but I also purchased a refurbished Samsung Chromebook last week from the BestBuy WEB page. When it arrived I discovered they had sent the wrong power cord that would not plug in the unit. I went directly to the local BestBuy and after some initial drama with a worthless Geek Squad guy I asked for the manager. He pulled the correct cord from stock and plugged it in to test it. The Chromebok wouldn't boot up. The manager was so embarrassed, he pulled a new unit from stock for a even swap. Refurbished items can be a solid deal in many occasions, but evidently, not from BestBuy!