I have purchased a Dell desktop and 4 laptops. The desktop is going strong after 10 years. Three of the laptops were efficient and reliable. Sadly the one I bought for myself was a disappointment. Though I have to say that they stood behind their warranty and have repaired it several times over three years. It is out of warranty and I am looking for a replacement with any OS other than Vista. As for Dell printers, the free one we got with our desk top may not have been worth the shipping we paid. Though they replaced it twice at no charge and to be fair it still prints fine in black and white.