Virus locked Chrome OS -error 0x80040201 - Chromebook Forum : Google Chromebook Forums
 
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post #1 of 2 (permalink) Old 07-16-2016, 08:50 PM Thread Starter
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Virus locked Chrome OS -error 0x80040201

Hi, I am pretty new with Chromebook OS, used it for 3 months without any problem. But Today I got a virus which locked my Chrome OS. A strange Windows related message 0x80040201, ask me to call a 800 number, the person answered the phone wants $99 to remove the virus. I have 2 users on my Chromebook, one is the owner user, the second one is just a user. The owner user is locked, but the second user is still OK. I can sign on to the second user to use the chromebook still. Here I have 2 questions: 1) How do I remove the virus from the Owner user ? 2) If I can not remove the virus from the owner user, Can I make the second user as the owner, and delete the original owner user ? Any help will be appreciated.
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post #2 of 2 (permalink) Old 07-17-2016, 01:05 AM Thread Starter
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I google the internet and found the way to reset the unit which eliminated the virus.
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