HP Defective or Locked? - Chromebook Forum : Google Chromebook Forums
 
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post #1 of 2 (permalink) Old 11-16-2016, 09:21 PM Thread Starter
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HP Defective or Locked?

I talked a local famiy into getting an HP Chromebook for their birth disabled granddaughter.

They got it on eBay.

I am experienced. Have owned or given 5 of them.

This one seems to be locked. Here is what I wrote to these folks to secure a return. The eBay seller refunded and said "Keep It".

The @ key not working.
Only opens Chrome in Incognito.
Upper task bar can not close or minimize
No ability to access settings. They are blocked.
Attempting to login as primary user it redirects you to
login as guest. Then that fails.
No ability to have bookmarks.
Will not allow a system reset.
Wants Chrome Updated version but will not give permission.
Will not save passwords.

Examined by very experienced Chromebook user
.
==================

Any ideas?
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post #2 of 2 (permalink) Old 11-16-2016, 11:09 PM Thread Starter
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I suspect it is ENROLLED and needs to be deprovisioned. However, we do not know the organization that set up its management.
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