Keyboard problem...
Hey Pat...
Are you by any chance, using the 'On Screen' keyboard when this problem occurs??? Because that is of an American style giving the end results you are experiencing...
It's the same on my 'On Screen' keyboard, so it must be standard practice... I've tried to change mine to UK style, without success... It's my guess, that when they set this up, they forgot to make various options available to UK users...
You could try reporting it as a possible bug... That might set the ball rolling in the right direction...
RD...